Plans & Billing
How to view your current plan, change plans, track usage against your limits, and understand what happens if a renewal payment fails.
Your BillionBiz plan controls two distinct things: features (capabilities that are on or off) and limits (caps on how many products, users, coupons, or orders you can have). Everything about your subscription — reviewing it, changing it, and paying for it — happens on the Billing screen.
Go to Settings → Billing & Plan (there's no sidebar item literally named "Billing" — it's a card inside the Settings hub, at /settings/billing).
Key points
- Nothing you already have is ever deleted when you hit a plan limit — BillionBiz just stops you from adding more until you upgrade.
- Switching plans shows you the exact amount due today before you confirm anything.
- Downgrading never deletes data — items over the new plan's limit are locked, not removed, and come back the moment you upgrade again.
- A missed renewal payment moves your subscription to a Grace Period, not an instant shutdown.
The Billing screen
On the classic admin skin, the Billing screen is divided into up to three tabs: Plan & Billing, Usage, and — for store-level admins (Owner/StoreAdmin, not Vendor) — Add-ons.
v2 skin: a different tab layout
On the newer v2 skin, the same screen is restructured into up to six tabs: overview, plan, invoices, payment, usage, and (for store-level admins) addons. The underlying data and actions are the same as the classic skin's tabs — they're just grouped differently. This page describes the classic layout first and calls out v2's equivalent tab wherever it differs.
Plan & Billing tab
The top card shows your current plan at a glance: plan name, status (Active, Grace Period, Past Due, Suspended, and so on), monthly price, the date your subscription started, and the date it next renews. Next to it, a View Plans button opens the plan chooser.
Below that are two sub-tabs:
| Sub-tab | What it shows |
|---|---|
| Payments | Every transaction — date, amount, and status (Success, Pending, Failed, Refunded). |
| Invoices | Every invoice issued for your subscription, each with a download button for your accounting records. |
v2's invoices tab adds filtering and pagination
On the v2 skin's invoices tab, invoices are shown 10 at a time with Prev/Next paging once you have more than 10, plus a status filter dropdown (all, paid, pending, refunded) above the table. The classic skin's Invoices sub-tab lists every invoice on one page without a status filter.
The Saved Payment Methods section lists every card or UPI address on file. You can set one as the default for automatic renewals, or remove one you no longer use — both actions work the same way on the classic and the v2 skin.
Adding a new payment method is coming soon
The Add Payment Method button is shown disabled with a tooltip on both skins — there's currently no way to add or replace a saved card outside of paying for a plan change (a card is only saved automatically the next time you complete a Razorpay payment for your subscription). Use View Plans to switch or renew a plan if you need to save a new card today.
Plan Usage tab
This tab shows how close you are to each of your plan's tracked limits — Products, Users, Coupons, Monthly Orders, Emails, and others — as a labelled progress bar.
| Usage level | What happens |
|---|---|
| Below 80% | Normal progress bar, no warning. |
| 80% or above | A yellow warning appears so you have time to plan ahead. |
| 100% | A red alert appears with a direct Upgrade button, and you can't add more of that resource. |
| Unlimited on your plan | Shown as "X / Unlimited" — no cap. |
If you run a marketplace with multiple vendors, each resource row can be expanded to show a per-vendor breakdown of how much of the allowance each seller is consuming.
v2's usage tab now matches the classic skin
The v2 skin's usage tab shows every tracked limit with the same per-vendor breakdown described above — it's no longer limited to a four-feature summary. Numbers should match between skins.
Add-ons tab
If you're an Owner or Store Admin (this tab isn't shown to Vendor accounts), a third tab — Add-ons — lets you buy and manage BillionBiz Hosting add-ons directly from the Billing screen, whether or not you already have hosting. It shows the same add-on cards as the standalone Hosting Add-ons page:
- Each add-on (for example, the hosting app add-on — 1 hosted site, 5 GB storage, 50 GB bandwidth/month, 500 form submissions/month, GA4/pixel injection, per-site SEO tools, and 1 custom domain per unit) is shown as a card with a Monthly/Annual billing-cycle toggle (annual is marked with a savings badge) and a quantity selector for how many units to add.
- Buy Add-on opens a card-payment dialog (processed through Razorpay) to activate it; once active, the card shows an Add Another App option to buy more units.
- Cancel Add-on opens a confirmation dialog — access continues until the end of the current billing period, it isn't revoked immediately.
Direct link to this tab
You can deep-link straight to this tab with ?tab=addons on the Billing screen's URL, on both the
classic and v2 skins.
Cancelling your subscription
Currently a v2-only control
Cancelling your subscription from the Billing screen is only available on the newer v2 skin (overview tab), and only to Owner/Store Admin accounts — Vendor accounts don't see this option. There's no equivalent control on the classic skin's Billing screen yet.
On v2, a cancel subscription link opens a confirmation dialog explaining that your store will revert to the free plan at the end of the current billing period and you won't be charged again. Confirming with yes, cancel submits the cancellation immediately; keep plan dismisses the dialog without changing anything.
Choosing or changing your plan
Open the plan chooser
On the Billing screen, click View Plans. A dialog opens listing every available plan.
Choose monthly or annual billing
Annual billing works out cheaper per month. Selecting annual shows the effective monthly cost alongside the full annual amount billed at once, so the saving is immediately visible.
Pick your plan
Each option is labelled Upgrade, Downgrade, or Current so you always know where you stand relative to today's plan. Prices are shown for your selected billing cycle.
Review the switch summary
Before any payment, BillionBiz calculates your proration and shows:
- Credit from unused time on your current plan
- Any existing credit balance on your account
- The price of the new plan for the chosen cycle
- The exact amount due today
If the proration results in excess credit — for example when switching to a cheaper annual plan partway through a month — that credit stays on your account and reduces your next renewal.
Pay securely
Payments for your subscription are processed through Razorpay. You can pay by debit or credit card, UPI, or net banking, and optionally save your card so future renewals happen automatically.
As soon as payment is confirmed, your plan switches immediately and your new features and limits are available at once.
What happens when you downgrade
If you select a lower-tier plan and your current usage exceeds what that plan allows, BillionBiz shows a Downgrade Impact screen before proceeding. It lists every limit you would exceed — for example, if you have 800 products but the target plan allows 500. You must read and acknowledge the impact before the switch completes.
Your data is never deleted
On a downgrade, anything over the new plan's limit simply becomes locked and inactive — it is not removed. Upgrading again immediately restores it.
If your subscription lapses
Subscriptions can enter a short Grace Period if a renewal payment fails — for example, a saved card expires. During the grace period, your store and all your data remain fully intact and the admin panel stays accessible. A notice on the Billing screen explains the situation and prompts you to update your payment method or renew.
If the grace period expires without payment, the subscription moves to Suspended — the store goes temporarily offline, but nothing is deleted. Resolving billing restores everything immediately.
v2 status alerts
The classic admin-panel skin shows dedicated banners for Past Due, Suspended, and Expired states in addition to the Grace Period notice. On the v2 skin, the plan-status pill at the top of the Billing screen now shows a distinct color and label for every one of these states too (previously it only styled Active correctly) — but its explanatory subtitle line still only writes bespoke wording for Grace Period and Cancelled, defaulting to ordinary "active" phrasing for Past Due, Suspended, or Expired. If you're on the v2 skin, rely on the pill's color/label — or switch to the classic skin — to be sure of your exact status.
Paying for BillionBiz itself
Everything above is about your own subscription fee to BillionBiz — a separate, distinct transaction from the payments your customers make on your store. For how customer payments flow to your bank account, see Finance: Payouts, Settlements & Invoicing.
Next steps
- Pricing & Plans (Free / Premium / Enterprise) — full feature and limit comparison across tiers.
- Finance: Payouts, Settlements & Invoicing — how customer payments reach your bank account.