Orders, Refunds & Abandoned Carts
Work the order queue from placement to delivery, process refunds through an approval workflow, and win back revenue sitting in abandoned checkouts.
Every sale on your store passes through this workspace — from the moment a customer taps "Buy Now" to the moment their parcel lands at the door, and everything that can happen in between: a status update, a cancellation, a refund, or a cart that never made it to checkout.
What you get
- A daily command centre — today's order count, pending deliveries, and this week's revenue, with search and status filters over the full order list.
- A clear, numbered order lifecycle — Pending → Processing → Shipped → Delivered, with Cancelled and Returned as the two alternate paths.
- One screen per order — what was ordered, the customer's delivery details, payment status, and every action you can take, in one place.
- A refund approval workflow — review a request, approve or reject it, and let the platform handle the payment reversal and inventory restoration.
- Abandoned cart recovery — see the revenue sitting in incomplete checkouts and trigger reminder emails and cleanup on demand.
Guides in this section
The Orders List & Order Lifecycle
Filter, search, and export the order list, and understand what each status means.
Order Detail: Status, Cancellation & Fulfilment Handoff
Everything on the single-order screen — updating status, cancelling, and handing off to a shipment.
Refunds
The refund queue, the approval workflow, partial refunds, and what happens to stock afterward.
Abandoned Carts: Recovering Lost Sales
Find checkouts that never converted and trigger recovery reminders.
This section is order-side, not shipping-side
Booking a courier, printing a label, and tracking a parcel live in Shipping & Logistics — this section covers what happens to the order record itself: status, money, and cancellations. See Shipping & Logistics for the parcel journey.