WhatsApp Integration
Connect your WhatsApp Business number, sync your catalog, and sell and support customers directly in chat — from one dashboard.
WhatsApp is where hundreds of millions of shoppers already spend their day. BillionBiz treats it as a first-class sales and service channel rather than a bolt-on notification tool — customers can browse your catalog, ask questions, place an order, and track a delivery entirely inside a chat they already have open, with your store's data bridged directly into the conversation.
What you get
- A dedicated WhatsApp screen with nine tabs covering the whole conversational-commerce journey.
- Connect in minutes with Meta's Embedded Signup, or enter credentials manually as a fallback.
- Already using the WhatsApp Business App? Keep it — coexistence imports your history and contacts automatically.
- Live product catalog sync, so what customers see in chat matches your store.
- A shared conversations inbox, WhatsApp-originated orders, broadcast campaigns, and an automated bot for after-hours questions.
How the pieces fit together
Connect your number → Sync your catalog → Get a template approved
→ Customers chat, browse and order → You reply, broadcast, or let the bot handle it
Start here
If you haven't connected a WhatsApp Business number yet, start with Connecting WhatsApp Business — it also covers a Meta restriction some accounts run into, and the manual workaround.
Guides in this section
Connecting WhatsApp Business
One-click Embedded Signup, the manual fallback, and going live.
Onboarding — Keep Your App (Coexistence)
Keep the WhatsApp Business App and let your history and contacts import automatically.
Product Catalog & Message Templates
Sync your products into WhatsApp and manage Meta-approved message templates.
Conversations, Orders, Broadcasts & the Chat Bot
Reply to customers, see WhatsApp orders, send broadcasts, configure the bot, and read your messaging analytics.