Shipping & Logistics
Connect a carrier, manage warehouses, book shipments, and handle returns and COD — everything from parcel to doorstep.
Shipping is the final promise you make to your customer. BillionBiz handles everything from the moment an order is placed to the moment it lands at the customer's door — and even the journey back if they need to return it.
The problem it solves
Most small merchants juggle between their own dashboard and a separate logistics portal — copying order details, entering addresses by hand, and checking tracking numbers across two browser tabs. Mistakes happen. Parcels go to wrong addresses. Customers ask "where is my order?" and you scramble to find the AWB number.
BillionBiz eliminates all of that. Shipping is built directly into your dashboard. When an order comes in, you book a shipment with one click. The courier is selected automatically. The label is generated. Tracking updates flow back in real time. Your customer sees the status on their order page without calling you.
What you get
- Rate shopping — the platform compares every courier on your account and picks the cheapest one automatically.
- One-click shipment booking — enter the package weight, click Create Shipment, get an AWB and label instantly.
- Auto-fulfillment — turn it on and every confirmed order ships itself, with zero clicks.
- Real-time tracking — status updates flow from the courier straight into your dashboard and your customer's order page.
- Cash on Delivery — accept COD orders and track remittances all the way to your bank account.
- Returns & NDR — approve a customer return request, start a reverse pickup, and track the parcel on its way back — or re-attempt/RTO a failed delivery from the NDR Center.
The complete shipping flow at a glance
Customer → Cart → Checkout (serviceability + rate) → Payment → Order placed
→ Shipment booked (manual or auto) → AWB + label generated → Pickup scheduled
→ Courier collects → In transit (live tracking) → Out for delivery → Delivered
↓ (if failed)
NDR → Re-attempt or RTO
New to BillionBiz shipping?
Start with the Quick Start guide below — you can have your first parcel out the door in five minutes, then come back to read the rest at your own pace.
Guides in this section
Quick Start
Ship your first order in five minutes.
Connecting Carriers
Shiprocket and Delhivery setup, credentials, and running both together.
Warehouses & Products
Add pickup addresses and set accurate product weight and dimensions.
Shipment Workflow
The parcel journey step by step, and every tab in the Shipment screen.
Payments & COD
Cash on Delivery, prepaid orders, and Razorpay refunds.
Returns & Cancellations
NDRs, RTOs, customer returns, and the order cancellation cascade.
Zones, Rules & Advanced Features
Shipping zones, free-shipping rules, auto-fulfillment, wallet history, and multi-vendor shipping.
Troubleshooting & FAQ
Common errors, recovery steps, and answers to frequent questions.
Customer Pickup & Gift Wrap
Let customers collect in person instead of shipping, and offer gift wrap with a fee and message.