My Orders, Tracking & Returns
Your order history, order status timeline, live shipment tracking, invoice downloads, and how to request a return.
Everything about an order you've placed — status, delivery tracking, invoice, and returns — is reached from My Orders.
Your order history
Go to My Orders to see every order you've placed with the store, newest first. Each row shows the order number, date, item count, total, and current status.
Orders needing action appear separately, at the top
If any of your orders can still be cancelled or have a payment still pending, they appear in a Needs your action strip above your full order list, each with a Cancel and/or Complete Payment button right on that row (see below). This strip only shows when you have at least one order in that state — the rest of your orders, including everything already shipped or delivered, appear in the main list underneath with no action buttons attached to them.
Click an order to open its order detail page:
On the order detail page
- What was ordered — each item, its variant, quantity, and price.
- Your shipping and billing address for that order — or, if you chose in-store pickup, the pickup location instead of a shipping address.
- Any gift message you added, if the order was placed with gift wrap.
- Payment method and payment status.
- The order status timeline (placed → processing → shipped → delivered, or cancelled).
- A Download invoice button that gets you a PDF of the order.
Cancelling an order
You can cancel an order yourself only while it's still in an early stage (before it's shipped). Once it ships, cancellation is no longer available — request a return after delivery instead, or contact support if you need to stop a shipment already on its way. You can start a cancellation from two places: the Cancel button on that order's row in the Needs your action strip at the top of My Orders, or from the order's own detail page.
Cancelling opens a confirmation dialog first — pick a reason before it submits:
- Changed my mind
- Wrong item ordered
- Found a better price
- Delivery is taking too long
- Other (type in your own reason)
A reason is required; the cancellation isn't submitted until you pick one (and, if you pick Other, describe it).
Reordering
From an order's detail page, Buy again re-adds every item in that order to your cart in its original quantity in one click. If you only want one item back, use the same control on that individual item instead of the whole order.
Completing a pending payment
If an order is still pending with payment pending — for example your online payment was interrupted — a Complete Payment button appears on that order's row in the Needs your action strip at the top of your My Orders list. It takes you back into checkout with that order pre-selected so you can finish paying without placing a new order.
Tracking a shipment
Once your order has shipped, go to the order detail page and open Track order (or /orders/:id/track) to see:
- A visual timeline: placed → confirmed → shipped → out for delivery → delivered (or cancelled / return initiated / refunded, depending on what happened).
- The carrier name and an estimated delivery date.
- A tracking link/number where the courier provides one.
Requesting a return
Returns can only be requested once an order has been delivered.
Open the order and start a return
From the order detail page (or /orders/:id/return), select Request return.
Select items and quantity
Choose which items (and how many of each) you want to return — you don't have to return the whole order.
Choose a reason
Pick a reason: damaged, wrong size, not as described, changed mind, or other. Add a description if you'd like to explain further.
Add photos (optional)
Upload photos of the item, especially useful for damaged or wrong-item claims.
Choose your refund destination
Pick where the refund should go: back to your original payment method, or as store credit. This choice is required before you can submit.
Submit
Submit the return request. The merchant reviews it and approves or rejects it — you'll see the return's status update from the order page once they respond.
Note
If an order isn't eligible for return — not yet delivered, or past the merchant's return window — the return page explains why instead of showing the return form.