Pricing & Plans (Free / Premium / Enterprise)
Compare the Free, Premium, and Enterprise tiers feature by feature, and learn how to switch plans without surprises.
BillionBiz has three plans. Every step up unlocks more features and raises your usage limits — a lower plan is a perfectly capable place to start, and you only pay for what your store actually needs as it grows.
How plans work
- Plans control two things: features (on/off capabilities like coupons or audit logs) and limits (caps like your product count or monthly emails).
- Nothing is ever deleted when you hit a limit — BillionBiz just stops you from adding more and invites you to upgrade.
- You can change plans at any time from Settings → Billing & Plan; upgrades apply immediately and are prorated for the time left in your current cycle.
Plan comparison at a glance
| Feature | Free | Premium | Enterprise |
|---|---|---|---|
| Products | 10 | 500 | Unlimited |
| Store users | 1 | 5 | Unlimited |
| Coupons | Not available | 20 active | Unlimited |
| Email/SMS | 100/month (email only) | 2,000/month (email + SMS) | Unlimited |
| Reports history | 7 days | 90 days | Unlimited |
| Audit logs | Not available | 30 days | 1+ year |
| Workflows | Not available | 5 | Unlimited |
| Third-party plugins | Not available | 5 | Unlimited |
| Support tickets | Not available | Basic (email) | Full multi-channel |
Free
Best for small stores just getting started, side projects, and testing the platform before you commit.
- Products — up to 10 listings.
- Cart — full basic cart functionality (add, remove, change quantity).
- Email — 100 emails a month with basic templates. No SMS.
- Refunds — manual processing only.
- Reports — a basic sales summary covering the last 7 days.
- Store users — 1 admin account; no team invites.
- Not included: coupons, audit logs, workflows, third-party plugins, support tickets.
Premium
Built for growing businesses that need team collaboration and some automation.
- Products — up to 500, with bulk import/export.
- Cart — abandoned cart tracking, saved carts, cart rules.
- Coupons — 20 active coupons, auto-apply rules, BOGO, minimum-order conditions.
- Email/SMS — 2,000 messages a month across email and SMS, customizable templates.
- Refunds — automated refund workflows, partial refunds.
- Reports — 90-day history, CSV/PDF export, scheduled report emails.
- Audit logs — 30-day retention with user activity tracking.
- Workflows — 5 custom automation workflows.
- Plugins — access to 5 marketplace plugins.
- Support tickets — basic email ticketing with priority levels.
- Store users — up to 5, with predefined roles.
Enterprise
For large-scale operations that need unlimited resources, compliance features, and dedicated support.
- Products, users, coupons, email/SMS, workflows, plugins — all unlimited (fair use applies to email/SMS).
- Reports — unlimited history plus API access for custom reporting.
- Audit logs — 1+ year retention with compliance-ready exports.
- Support tickets — multi-channel (email, chat, phone) with SLA tracking.
- Store users — unlimited, with custom roles and SSO/SAML integration for your team.
What happens when you hit a limit
Your data is always safe
Reaching a limit never deletes anything. For most resources, BillionBiz simply stops you from adding more — for example, on the Free plan your 10-product allowance is counted in SKUs, not product rows, so a product with variants can use up several slots at once (see Adding & Editing Products: Your plan's product limit for exactly how that's counted) — and shows you a prompt to upgrade. Everything you already have keeps working normally.
Customers is tracked but never blocked
The customer limit is the one exception to "BillionBiz stops you from adding more" above: adding a new customer or restoring a previously-locked one always succeeds regardless of your plan's cap, so a shopper can always register on your storefront. See The Customers Screen: If your plan has a customer limit for what that means in practice.
On the Settings → Billing & Plan → Plan Usage tab, every tracked resource (Products, Users, Coupons, Monthly Orders, Emails, and others) shows as a progress bar against your plan's allowance:
- At 80% of a limit, a yellow warning appears so you have time to plan ahead.
- At 100%, a red alert appears with a direct Upgrade button.
- Truly unlimited resources on your plan show as "X / Unlimited".
Monthly Orders is a hard limit, not just a warning
Unlike most resources above, reaching your plan's Monthly Orders cap doesn't just prompt an upgrade — it actively blocks new orders (storefront checkout, admin-created orders, and WhatsApp checkout alike) until the counter resets at the start of next calendar month or you upgrade to a plan with a higher allowance. Full detail on exactly what's blocked and what customers/admins see is in Plans & Billing: What happens at the monthly order cap.
Choosing or changing your plan
Go to Settings → Billing & Plan to review and switch plans. The process shows you every number before you confirm anything.
Open the plan chooser
On the Billing & Plan screen, click View Plans. A dialog lists every available plan.
Choose monthly or annual billing
Annual billing is cheaper per month. BillionBiz shows the effective monthly cost alongside the full annual amount so the saving is clear.
Pick your plan
Each option is labelled Upgrade, Downgrade, or Current relative to your plan today, with prices shown for your chosen billing cycle.
Review the Switch Summary
Before you pay anything, BillionBiz calculates proration: credit for unused time on your current plan, any existing account credit, the new plan's price, and the exact amount due today. If the math results in excess credit, it stays on your account and reduces your next renewal.
Pay securely
Payments run through Razorpay — debit or credit card, UPI, or net banking. You can save a card so future renewals happen automatically.
Your plan switches the moment payment is confirmed, and new features and limits are available right away.
Looking for an upgrade button on another screen?
Some screens elsewhere in the Admin Panel (like Settings → Preferences) show a locked-feature badge for capabilities above your current plan, but that badge is informational only — it isn't a clickable upgrade shortcut everywhere it appears. To actually change your plan, go to Settings → Billing & Plan.
GST on your subscription
Every price you see on the pricing page and inside Settings → Billing & Plan is the GST-exclusive base price — the amount before tax. BillionBiz adds India's Goods and Services Tax (GST) on top of that base and charges the combined total; the plan price alone is never what gets charged to your card.
The rate can change
GST is currently charged at 18%. BillionBiz reads the live rate from its billing system at checkout time rather than hardcoding it, so if the rate is ever revised, every screen below always shows the rate actually being charged — not a stale number from this page.
Worked example — a plan priced at ₹1,299/month:
| Amount | |
|---|---|
| Base price (GST-exclusive) | ₹1,299.00 |
| GST (18%) | ₹233.82 |
| Total charged | ₹1,532.82 |
The same math applies to annual billing: a ₹12,999/year plan is charged ₹15,338.82/year (₹2,339.82 GST). GST is calculated on the exact price you'd pay for your chosen billing cycle, not on the monthly-equivalent number shown next to an annual price.
Where you see the GST breakdown
Your current plan
On Settings → Billing & Plan, the price under your active plan's name shows a "+18% GST" note and, right below it, the GST-inclusive total ("₹1,532.82 total incl. GST").
The plan chooser
Click View Plans. Every plan row shows its base price plus a line reading "+ 18% GST → ₹X total" — that total is the exact amount you'll be charged if you pick that plan and cycle. This holds everywhere plans are listed, including on the newer admin sidebar's v2 skin — the plan-tab card grid, the plan comparison table, and the initial plan-browsing drawer all show the same GST line under each plan's price, not just the payment step of an actual switch.
The payment step of a plan switch
The Switch Summary shows the amount due today. If your switch isn't a proration (a fresh plan purchase with no credit to apply), a caption under the total reads "Includes 18% GST" and the Pay button's amount is the GST-inclusive total — the same number Razorpay actually charges.
Your next invoice preview
Further down the Billing screen, the "next invoice" card breaks the charge into two lines — the plan's base price, then "GST @ 18%" — followed by the GST-inclusive total.
Invoice history
Where you see this depends on which admin skin you're on. On the classic skin's Invoices sub-tab and the v2 skin's dedicated invoices tab, each row shows a single GST-inclusive Amount column — the full breakdown isn't split out in the table, but it is on the downloaded PDF, whose totals block shows Taxable value plus a GST (18%) line (only for invoices that carry tax — see the callout below). On the v2 skin's overview tab, the invoice history panel goes further and shows a taxable-amount column and a GST column alongside the total, right in the table.
Not the same as your store's own invoice template
This is BillionBiz's invoice for your subscription fee — a fixed, backend-generated PDF you can't customize. It's unrelated to Customizing Your Invoice, which controls the invoices your store sends to your customers for their orders.
When there's no GST line
- Free plan — the Free plan has no price, so nothing above shows a GST line or total; there's nothing to tax.
- Non-INR plans — if your plan is priced in a currency other than INR (USD, EUR, GBP), Indian GST does not apply, and none of the screens above show a GST line for it. You're charged exactly the listed price.
Why is the amount on my card higher than the price on the pricing page?
This is expected, not a billing error. Every displayed plan price is the GST-exclusive base; the amount actually charged (shown right before you pay, on the plan-switch Pay button and the payment summary) always includes the 18% GST on top. If a number surprises you, check the "+18% GST" line next to the price you were looking at — it explains the gap.
Why does an older invoice show no GST?
Invoices issued before GST was added to subscription billing keep their original ₹0 tax line — they are historical records and aren't recalculated retroactively. Only invoices issued from this change onward show a real GST breakdown.
What happens on downgrade
If you move to a lower-tier plan and your current usage exceeds what that plan allows, BillionBiz shows a Downgrade Impact screen before the switch completes. It lists every limit you would exceed — for example, 800 products against a plan that allows 500. You must acknowledge the impact before continuing.
Your data is never deleted on a downgrade. The extra items (products beyond the new limit, for example) simply become locked and inactive. If you upgrade again later, they are restored immediately.
Next steps
- Signing Up & Onboarding Your Store — where you first choose a plan.
- Plans & Billing — the day-to-day Billing screen in full detail, including payment history and saved payment methods.