Pricing & Plans (Free / Premium / Enterprise)
Compare the Free, Premium, and Enterprise tiers feature by feature, and learn how to switch plans without surprises.
BillionBiz has three plans. Every step up unlocks more features and raises your usage limits — a lower plan is a perfectly capable place to start, and you only pay for what your store actually needs as it grows.
How plans work
- Plans control two things: features (on/off capabilities like coupons or audit logs) and limits (caps like your product count or monthly emails).
- Nothing is ever deleted when you hit a limit — BillionBiz just stops you from adding more and invites you to upgrade.
- You can change plans at any time from Settings → Billing & Plan; upgrades apply immediately and are prorated for the time left in your current cycle.
Plan comparison at a glance
| Feature | Free | Premium | Enterprise |
|---|---|---|---|
| Products | 10 | 500 | Unlimited |
| Store users | 1 | 5 | Unlimited |
| Coupons | Not available | 20 active | Unlimited |
| Email/SMS | 100/month (email only) | 2,000/month (email + SMS) | Unlimited |
| Reports history | 7 days | 90 days | Unlimited |
| Audit logs | Not available | 30 days | 1+ year |
| Workflows | Not available | 5 | Unlimited |
| Third-party plugins | Not available | 5 | Unlimited |
| Support tickets | Not available | Basic (email) | Full multi-channel |
Free
Best for small stores just getting started, side projects, and testing the platform before you commit.
- Products — up to 10 listings.
- Cart — full basic cart functionality (add, remove, change quantity).
- Email — 100 emails a month with basic templates. No SMS.
- Refunds — manual processing only.
- Reports — a basic sales summary covering the last 7 days.
- Store users — 1 admin account; no team invites.
- Not included: coupons, audit logs, workflows, third-party plugins, support tickets.
Premium
Built for growing businesses that need team collaboration and some automation.
- Products — up to 500, with bulk import/export.
- Cart — abandoned cart tracking, saved carts, cart rules.
- Coupons — 20 active coupons, auto-apply rules, BOGO, minimum-order conditions.
- Email/SMS — 2,000 messages a month across email and SMS, customizable templates.
- Refunds — automated refund workflows, partial refunds.
- Reports — 90-day history, CSV/PDF export, scheduled report emails.
- Audit logs — 30-day retention with user activity tracking.
- Workflows — 5 custom automation workflows.
- Plugins — access to 5 marketplace plugins.
- Support tickets — basic email ticketing with priority levels.
- Store users — up to 5, with predefined roles.
Enterprise
For large-scale operations that need unlimited resources, compliance features, and dedicated support.
- Products, users, coupons, email/SMS, workflows, plugins — all unlimited (fair use applies to email/SMS).
- Reports — unlimited history plus API access for custom reporting.
- Audit logs — 1+ year retention with compliance-ready exports.
- Support tickets — multi-channel (email, chat, phone) with SLA tracking.
- Store users — unlimited, with custom roles and SSO/SAML integration for your team.
What happens when you hit a limit
Your data is always safe
Reaching a limit never deletes anything. BillionBiz simply stops you from adding more of that resource — for example, you can't list an 11th product on Free — and shows you a prompt to upgrade. Everything you already have keeps working normally.
On the Settings → Billing & Plan → Plan Usage tab, every tracked resource (Products, Users, Coupons, Monthly Orders, Emails, and others) shows as a progress bar against your plan's allowance:
- At 80% of a limit, a yellow warning appears so you have time to plan ahead.
- At 100%, a red alert appears with a direct Upgrade button.
- Truly unlimited resources on your plan show as "X / Unlimited".
Choosing or changing your plan
Go to Settings → Billing & Plan to review and switch plans. The process shows you every number before you confirm anything.
Open the plan chooser
On the Billing & Plan screen, click View Plans. A dialog lists every available plan.
Choose monthly or annual billing
Annual billing is cheaper per month. BillionBiz shows the effective monthly cost alongside the full annual amount so the saving is clear.
Pick your plan
Each option is labelled Upgrade, Downgrade, or Current relative to your plan today, with prices shown for your chosen billing cycle.
Review the Switch Summary
Before you pay anything, BillionBiz calculates proration: credit for unused time on your current plan, any existing account credit, the new plan's price, and the exact amount due today. If the math results in excess credit, it stays on your account and reduces your next renewal.
Pay securely
Payments run through Razorpay — debit or credit card, UPI, or net banking. You can save a card so future renewals happen automatically.
Your plan switches the moment payment is confirmed, and new features and limits are available right away.
Looking for an upgrade button on another screen?
Some screens elsewhere in the Admin Panel (like Settings → Preferences) show a locked-feature badge for capabilities above your current plan, but that badge is informational only — it isn't a clickable upgrade shortcut everywhere it appears. To actually change your plan, go to Settings → Billing & Plan.
What happens on downgrade
If you move to a lower-tier plan and your current usage exceeds what that plan allows, BillionBiz shows a Downgrade Impact screen before the switch completes. It lists every limit you would exceed — for example, 800 products against a plan that allows 500. You must acknowledge the impact before continuing.
Your data is never deleted on a downgrade. The extra items (products beyond the new limit, for example) simply become locked and inactive. If you upgrade again later, they are restored immediately.
Next steps
- Signing Up & Onboarding Your Store — where you first choose a plan.
- Plans & Billing — the day-to-day Billing screen in full detail, including payment history and saved payment methods.